Erin’s Swim Party

Core Performance @ Intel’s campus in AZ

Check out the video of our product @ Intel’s campus in Chandler AZ:

http://www.coreperformance.com/daily/news/intel-employees-getting-healthier-with-core-performance.html

Polycom PVX Video Conferencing Software – Not supported on the Intel i3, i5 or i7. No support for Windows 7 either!

Potential Polycom buyers be warned: The current Polycom PVX software (v8.0.4) will not run on Intel i series processors.  Furthermore the software is not supported on Windows 7!

The issue:

For some unknown reason, the Polycom PVX software is configured to check the host computer’s processor speed prior to allowing a video conference to begin.  Since the i series is so new (*sarcasm* – as the processors have been publically available for ~ 3 months (http://www.intel.com/pressroom/archive/releases/20100107comp_sm.htm#story) and were announced well over a year ago)) the Polycom software doesn’t understand the speed of the processor – defaulting to preventing a conference from occuring.  Assuming that there would be a simple registry hack to override the processor check, I called Polycom customer service.  The first line of support insisted that my 3.2ghz machine was simply too slow to run the PVX software.  After arguing for ~ 1 hour with the support rep, he passed me along to tier 2 support.  Tier 2 support confirmed that this was a known issue (though as of 4/1/10 there is no reference of this issue on Polycom’s website) – but that there is no ETA on a fix. 

During the same call, I requested support information in regards to Windows 7.  Again being that Windows 7 is so new and not widely distributed (*sarcasm* again – Windows 7 has been publically available for ~ 5 months (http://en.wikipedia.org/wiki/Windows_7) with a beta being publically available as far back as January 2008) – there is no planned support for Windows 7.  

Polycom’s only solution: buy a non- i series processor machine with Windows Vista or XP

UPDATE 5/6/10 – Based on Mikko’s comment, I contacted Polycom CS and requested 8.0.16 (it’s not on their site.) While they still claim no support for Windows 7 – The PVX software seems to be running without issues on my i5 with Windows 7 / 64bit…

Axl and his baby sister

Axl and Erin chillin in the sun…